Import Products with CSV

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Product import · Guide 4 of 8

Import a controlled product list with CSV

Use the current Order Helper structure, upload clean supplier data and review every row before the products enter a real order.

About 8 minutes Controlled file import
Successful CSV product upload inside Order Helper
A successful CSV upload shown inside Order Helper

Why use CSV?

A practical route for data your team already controls

CSV is useful when a supplier or your own team maintains a product list and catalogue scanning is not the best source.

Use an existing listPrepare supplier products in a familiar spreadsheet-style format.
Keep a repeatable structureUse the current downloaded template to keep the required columns consistent.
Review before orderingAn upload creates product data for review; it does not send an order.

File preparation

Start from the current Order Helper product structure

Select Download Products whenever you need a current reference file. Keep the downloaded column names unchanged.

namepricecategoryid
Multipurpose Cleaner 5L12.40Professional CleaningDEMO-001

Example only. Always use the column structure in the latest file downloaded from your Order Helper account.

Do not rename or remove the required column headings.
Remove completely empty rows before saving the file.
Check product names, categories, prices and supplier references.
Keep product identifiers stable and consistent.
Use numeric price values in the format shown by the template.
Save the completed file as a UTF-8 CSV.

Upload workflow

Upload, verify and review in five steps

Order Helper validates the file structure and shows the imported information. Your review remains the final control point.

1

Download the current product file

Use Download Products when you need a fresh example of the accepted structure.

2

Prepare and save the CSV

Add or update the supplier products, complete the data checks above and save the file using UTF-8 encoding.

3

Select Upload Products

Choose the completed CSV file and allow Order Helper to process it. Do not close the page while the upload is being handled.

4

Confirm the preview and row count

Look for the valid-structure confirmation, compare the detected row count with your source file and inspect the displayed product data.

5

Review products before building the order

Open the product workspace, correct or remove unsuitable information and move to Build Order only when the imported data is ready.

Successful import

What a completed CSV upload should show

The workspace should confirm the upload and make the imported products available for review and order preparation.

  • A valid CSV structure message.
  • A detected-row count that matches the intended data.
  • Product names, prices, categories and identifiers available for review.
  • Products visible in the workspace before order building.
CSV preview and imported products in the Order Helper product workspace

Quick troubleshooting

If the CSV file is rejected

Return to the latest downloaded product file and compare its structure with the file you attempted to upload.

Invalid structureDownload the current product file again and keep its headings and structure unchanged.
No rows detectedCheck that product data exists below the heading row and remove fully empty lines.
Characters appear incorrectlySave the completed file as UTF-8 CSV and upload the newly saved version.
Prices or identifiers look wrongReturn to the source file, match the template format and correct the data before another upload.

Ready to import your product list?

Open System actions, use the current product structure and select Upload Products when the CSV is ready.

Open Order Helper ↗
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